FAQs
Find answers to your most pressing questions and gain deeper insights into how our services can benefit your practice.
Why should I outsource my billing to Healthcare Billing Services?
The answer is simple: It makes good financial sense. Medical practices are faced with the same rising costs that every other business must contend with taxes, benefits, absenteeism, vacation, sick leave, and interrupted production. HBSI handles all your billing operations, allowing you to not only cut costs and improve productivity but, more importantly, to allow you to do what you have spent your life studying to do: focus your attention on caring for your patients instead of worrying if your charges are going out. HBSI takes on that worry, so you don’t have to.
How does our information get to Healthcare Billing Services?
HBSI will arrange to gather your information from your office in a manner that best suits your needs. We can arrange to pick up your data via route pick up, DHL delivery methods (which we will coordinate with your office at our expense), or by mail delivery or facsimile. We work with your office and your schedule to arrange the most efficient means of getting your information to us from your office.
What setup charges are involved in outsourcing my billing to Healthcare Billing Services?
The answer is simple: absolutely none. HBSI will set up your database with CPT codes, ICD-9 codes, CMS 1500 forms, insurance companies and addresses, provider numbers, UPIN numbers, NPI numbers, and anything else needed to fulfill billing operations. All this is included in our service.
How long does it take for Healthcare Billing Services to set up my database and begin handling all my billing operations?
HBSI begins work immediately. You supply us with your CPT codes and charge amounts, your provider numbers, and practice information, and we begin to set up your database right away. The faster you get us the information, the faster we are sending out your claims. HBSI will file all the paperwork necessary to begin electronic filing to all payors on your behalf. This usually takes from 1 to 4 weeks, depending on the payor. In the meantime, HBSI will file claims to paper so we can avoid any interruption in your revenue flow. After all, if you don’t get paid, then we don’t get paid.
Does Healthcare Billing Services handle my checks and payments?
No. All of your payments will come directly to wherever they are coming now and will remain in your control. HBSI will post payments from copies of checks and EOBs that you supply to us so no one but you touches your money.
How does Healthcare Billing Services handle follow-up on my accounts receivable?
HBSI takes a proactive and multi-faceted approach to addressing your outstanding accounts receivable. We know that sometimes, even clean claims will be denied by payors for a variety of reasons. HBSI will review all outgoing claims for the accuracy of patient demographics, insurance information, and CPT and ICD-10 codes. We review electronic batch reports daily for accepted batches and individual claim acceptance reports. HBSI will work on denials as soon as they come in for faster responses from payors. HBSI will run monthly aging reports for primary, secondary, and tertiary claims still outstanding to make sure that your revenue is at its highest level possible. HBSI will make sure that your money is in your bank account and not sitting on a report.
Are there any hidden or extra charges for Healthcare Billing Services to handle my account?
No. HBSI does not charge any hidden or extra fees to handle all aspects of your billing operations. We do not charge set-up fees, route fees, postage fees, long-distance fees, statement fees, electronic filing fees, or patient statement fees. You will be sent a monthly invoice for our services, which is based on a percentage of revenue collected as outlined and agreed upon in our billing contract.
How are patient inquiries handled by Healthcare Billing Services?
HBSI handles all patient questions from our office. Your patients will be able to contact us directly with any questions or concerns that they may have regarding billing issues. Patients who contact your office should be directed to HBSI to address any of their billing questions or needs. Patients who contact our office with questions other than billing or account-related issues will be courteously and professionally referred to your office with the contact information that you have provided to us.
How does Healthcare Billing Services handle delinquent accounts?
HBSI reviews all patient accounts monthly to be sure they are up to date. If HBSI identifies delinquent accounts or accounts that have violated payment arrangements, we will forward a list of those patients to your office for review and decision. HBSI will never release an account to any outside collection agency without your approval. These are your patients, and you make the decisions. HBSI will never take any action to upset or alienate any of your patients. Remember, HBSI works for you, not the other way around.
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Address:
4419 Highway 58, Suite 4 Chattanooga TN 37416
Hours of Operation:
Monday-Friday 8:30-11:45 AM & 12:45-5:00 PM